How can we help?

Latbase Leads

How do I start?

Open leads.latbase.com and create your account. It comes with a free event of 5 leads a week. If a colleague invited you to their event, accept the invitation. Install the Latbase Events app from Google Play or the App Store and log in with the same account.

How do I add a lead?

Tap Add lead. Tap "Click a picture" and photograph the card or the badge, and the details fill themselves in. Hold "Hold to record", say what you talked about, and let go. The note and the follow-up tasks are written for you. Tap Save.

Why does the app ask for my camera and my microphone?

The camera takes the picture of a card or a badge when you tap "Click a picture". The microphone records your voice note only while you hold "Hold to record". The app never records in the background. If you refused a permission by mistake, allow it in your phone's settings, under the app's name.

Does it work without the internet?

Yes. Leads are saved on your phone first. They go to our servers when the connection is back and the app is open. The line at the top of the Leads page shows how many leads are waiting.

A picture or a voice note shows "Failed". What now?

Tap Retry while you are online. If a voice note says nothing was heard, record it again and hold the button for the whole note.

The details it filled in are wrong.

AI can misread a card or mishear a name. Tap Edit on the lead and correct the field. What you type is never overwritten.

How do I share leads with my sales team?

Tap Export to Excel on the Leads page in the phone app, or on the dashboard in the web app. Members export their own leads and admins export the whole event.

How do I add people to my event?

An admin of a purchased event opens the event switcher at the top, opens Event details and taps Invite, up to the event's seats. The person creates an account with the email address you invited and accepts the invitation. The free event is for one person and takes no invitations.

I forgot my password.

Tap Forgot password on the login page of the app or the web app, or open account.latbase.com/forgot-password, and enter the email address of your account. We email you a link that works for one hour; open it and choose a new password. If no email arrives within a few minutes, check your spam folder or write to support@latbase.com.

How do I delete a lead, or my account?

Open the lead and tap Delete to remove it with its pictures, voice notes and tasks. To delete your account and everything in it, open Settings (in the app, the Account settings tab) and tap Delete my account, the last button: the account is locked at once and deleted within 30 days. The steps, and what is deleted, are on latbase.com/delete-account.

What does it cost?

Creating an account and installing the app is free and comes with a free event of 5 leads a week. Event plans are bought on leads.latbase.com, per seat per event; nothing is sold inside the app.

Discover, Micro Events and your account

An event on Latbase Discover has wrong details.

Send us the name of the event and what is wrong at support@latbase.com. We check it against the organizer's page and correct it.

I want to host a micro event.

Write to hello@latbase.com or use Contact us at the top of this page to book a call.

How do I change my name, phone number or password?

Log in at account.latbase.com. Your Latbase account is the same in every Latbase product.

Who is behind Latbase

Latbase is a brand of White Blink Private Limited, which publishes the Latbase apps on the App Store and on Google Play.

Company

White Blink Private Limited

Corporate identity number (CIN)

U72900KA2020PTC134070

Registered address

1/1 Periot, Gajendra Nagar, Off Hosur Road, Adogudi Post, Bengaluru, Karnataka 560030, India

Company website

whiteblink.com

Legal

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