Delete your Latbase account

How to delete your account

In the Latbase Events app or in the Latbase Leads web app, open Settings (in the app, the Account settings tab) and tap Delete my account, the last button. The app asks twice, the second time for your email address. Your account is locked at once, you are signed out everywhere, and we delete your account and your data within 30 days and tell you by email when it is done. If you are in an event that has other members, the leads you captured stay with that event, and its administrator can delete them.

Without the app, by email:

1. Send an email to privacy@latbase.com with the subject "Delete my Latbase account". Send it from the email address of your account, so we know it is you.
2. We confirm by email within a working day. If you are in an event that has other members, the leads you captured stay with that event, and its administrator can delete them.
3. We delete your account and your data and tell you when it is done.

It costs nothing, and you do not have to give a reason. Your account is one account for every Latbase product, so deleting it ends your access to Latbase Leads, Latbase Discover and account.latbase.com.

What is deleted

• Your account: your name, email address, phone number, password and login records.
• Your settings and your message and email templates.
• Your Latbase Discover profile and your saved events.
• Every event of which you are the only member, your free event included, with all its leads, pictures, voice notes, notes and tasks.
• The files behind them on our servers: the pictures, the recordings and the Excel exports.

What is kept

• Leads you captured for an event that has other members. They belong to that event and stay with it, without your account behind them. An admin of the event can delete them, or ask us to.
• Records the law makes us keep, such as invoices, for as long as the law requires.
• A record that something was deleted: its identifier and the time, with none of its content.

How long it takes

• Your account and your data are deleted from our systems within 30 days of your request.
• Copies in our backups are deleted within 90 days of your request.
• The copy of your leads that the app keeps on your phone is removed when you log out or remove the app.

Delete some data and keep your account

• In Latbase Leads, open a lead and tap Delete to remove it with its pictures, voice notes, notes and tasks. You can also delete a single picture, voice note or task.
• On Latbase Discover, clear your profile and remove your saved events on your profile page.
• For anything else, write to privacy@latbase.com and tell us what to delete.

More

Our privacy policy says what we collect and why. For help, see latbase.com/support.